Frequently Asked Questions

What types of products do you offer?
We specialize in high-quality, traditional Nordic knitwear. Our core collection focuses on meticulously crafted wool sweaters, cardigans, and accessories designed for both timeless style and exceptional warmth. These garments are renowned for their distinctive patterns, often inspired by classic Scandinavian motifs and nature. We are committed to offering pieces that represent authenticity, durability, and heritage craftsmanship, ensuring you receive a product that is both beautiful and functional for everyday wear or outdoor adventures.

What is the primary material used in your knitwear?
Our knitwear predominantly uses 100% pure virgin wool, sourced for its superior qualities. This natural fiber is renowned for its excellent insulation, breathability, and moisture-wicking properties. Wool naturally helps regulate body temperature, keeping you warm in cold conditions and comfortable in milder weather. Many of our items also feature blends that may include other premium materials to enhance durability, softness, or structure. We prioritize natural fibers for their performance, sustainability, and connection to traditional knitting methods.

How do I determine the correct size for my sweater?
We provide a detailed size guide for each product on its page. Due to the traditional fit of many of our styles, we strongly recommend consulting this guide and measuring a similar garment you own that fits you well. Compare your measurements (chest/bust, length, sleeve) with those listed. Our sweaters are designed to offer a comfortable, often slightly relaxed fit to allow for layering. If you are between sizes or prefer a snugger fit, we typically advise sizing down. For a more classic, traditional look and feel, selecting your usual size is recommended.

How should I care for my wool sweater to ensure its longevity?
Proper care is essential for preserving the beauty and shape of your knitwear. We recommend hand washing in lukewarm water with a mild detergent specifically designed for wool. Avoid rubbing or wringing the garment. Instead, gently press out water and roll it in a clean towel to remove excess moisture. Lay the sweater flat on a dry towel away from direct heat or sunlight to air dry, reshaping it to its original dimensions. This prevents felting and shrinking. Storage should be in a cool, dry place, preferably folded rather than hung, to maintain the garment’s shape.

Are your products suitable for outdoor activities like skiing or hiking?
Absolutely. While our knitwear is celebrated for its aesthetic appeal, it is fundamentally performance-oriented. The inherent properties of wool make it an ideal choice for outdoor pursuits. It provides reliable warmth even when damp, manages moisture effectively, and is highly durable. The traditional patterns are not just decorative; they are part of a legacy of functional outdoor wear. Many customers choose our sweaters for skiing, hiking, camping, and other cold-weather activities as a premium, natural alternative to synthetic layers.

What makes your knitwear unique?
Our knitwear stands out due to its unwavering commitment to heritage, authenticity, and quality. Each piece is a representation of a rich knitting tradition, often featuring intricate, jacquard patterns that tell a story. We focus on garments that are made to last for generations, using time-honored techniques and the finest natural materials. We are not a fast-fashion retailer; we offer heirloom-quality items that combine artisanal craftsmanship with practical, weather-ready functionality. When you purchase from us, you are investing in a piece of enduring style and substance.

Do you offer international shipping?
Yes, we ship our products to a wide range of international destinations. Shipping costs and delivery timelines vary depending on the destination country and the selected service level. All relevant details, including any potential customs or import duties (which are the responsibility of the customer), are calculated and displayed at checkout. We ensure all orders are packaged with great care for their international journey.

What is your return and exchange policy?
We want you to be completely satisfied with your purchase. We accept returns and exchanges for items in new, unused, and original condition with all tags attached within a specified period from delivery. Please initiate a return through your account or contact our customer service team for authorization. Return shipping costs are generally the customer’s responsibility, and refunds are issued to the original payment method once the return is processed and inspected. We encourage careful review of size guides and product descriptions before ordering.

How can I stay updated on new collections or promotions?
The best way to stay informed is by subscribing to our newsletter at the bottom of our homepage. You will receive updates on new arrivals, exclusive offers, and insights into the craftsmanship behind our collections. You can also follow us on our social media channels for style inspiration, community stories, and the latest news.

My question isn’t listed here. How can I get help?
Our dedicated customer service team is here to assist you with any other inquiries. Please visit the “Contact Us” page on our website to send us a message. We strive to respond to all questions promptly and thoroughly, providing the expert guidance you need to make the perfect choice from our collection.